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Mahboobi M R, Shirkhani S, Sharifzade M. (2019). Evaluation of the Quality of Educational Services in Entrepreneurship Course,Using SERVQUAL Model (Case Study: Gorgan University of Agricultural Sciences and Natural Resources). J Entrepreneurial Strategies Agric. 6(12), 86-97. doi:10.52547/jea.6.12.86
URL: http://jea.sanru.ac.ir/article-1-186-fa.html
URL: http://jea.sanru.ac.ir/article-1-186-fa.html
محبوبی محمدرضا، شیرخانی سهیلا، شریف زاده محمدشریف.(1398). ارزشیابی کیفیت خدمات آموزش درس کارآفرینی با استفاده از الگو سروکوال (مورد مطالعه: دانشگاه علوم کشاورزی و منابع طبیعی گرگان) راهبردهای کارآفرینی در کشاورزی 6 (12) :97-86 10.52547/jea.6.12.86
1- دانشگاه علوم کشاورزی و منابع طبیعی گرگان
چکیده: (4729 مشاهده)
ضرورت توجه به ارائه با کیفیت و کاربردی درس کارآفرینی جهت خوداشتغالی دانشجویان رشته های علوم کشاورزی و منابع طبیعی در دانشگاه ها حائز اهمیت می باشد. هدف تحقیق حاضر ارزشیابی کیفیت خدمات آموزش درس کارآفرینی دانشجویان دانشگاه علوم کشاورزی و منابع طبیعی گرگان بود. جامعه آماری تحقیق 168 نفر از دانشجویان در سال 98 بودند که درس کارآفرینی را گذرانده بودند و به عنوان نمونه تحقیق انتخاب شدند. با استفاده از فرمول کوکران و با روش نمونه گیری تصادفی طبق های، حجم نمونه 120 نفر تعیین شد. ابزار تحقیق پرسشنامه استاندارد سروکوال بود که روایی آن از سوی اعضای هیات علمی گروه ترویج و آموزش کشاورزی دانشگاه علوم کشاورزی و منابع طبیعی گرگان مورد تایید قرار گرفت و پایایی آن با استفاده از ضریب آلفای کرونباخ بالای 7/0 به دست آمد. برای تجزیه و تحلیل داده ها از نرم افزار Spss استفاده شد. نتایج پژوهش نشان داد بین ادراک و انتظار دانشجویان در هر پنج بعد پرسشنامه سروکوال شکاف منفی وجود داشته است به گونه ای که بیشترین شکاف در بعد تضمین (241/0-) و کمترین شکاف در بعد پاسخگویی (158/0-) وجود داشت. با توجه به یافته های تحقیق پیشنهاد می شود محیطی جذاب و پویا در کلاس جهت درک و آشنایی بیشتر اساتید درس، با روحیات و توقعات دانشجویان ایجاد شود. اساتید جهت تبادل نظر، آشنانمودن دانشجویان با محیط کار و اشتغال در آینده، همدلی و انعطاف پذیری در کلاس، دسترسی آسان به اساتید، اختصاص ساعاتی جهت مشاوره به دانشجویان و ارائه درس به شکلی منظم و مرتبط با یکدیگر و مشارکت دانشجویان در مباحث درسی میتوانند ادراکات را در حد انتظار افزایش دهد که در این رابطه نظام آموزش عالی را در جهت افزایش کیفیت آموزش کمک نماید.
واژههای کلیدی: ارزشیابی کیفیت، کیفیت خدمات، آموزش کارآفرینی، دانشگاه علوم کشاورزی و منابع طبیعی گرگان
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